TfL says the Elizabeth line has severe delays from Paddington after lines reopened. National Rail expects disruption until about 11.30am today.

Update, 10.25am: The Elizabeth line is still not part suspended, but delays continue. At 10.25am TfL’s live status still showed “severe delays between Paddington and Abbey Wood/Heathrow Airport/Reading due to an earlier customer incident”. National Rail has not marked the incident cleared and still expects disruption until about 11.30am.

At 9.47am TfL had stopped listing the Elizabeth line as part suspended. When we checked then, TfL’s live status said there were “severe delays between Paddington and Abbey Wood/Heathrow Airport/Reading due to an earlier customer incident”, with a good service on the rest of the line. National Rail said at 9.46am that all lines are open between Reading, Heathrow and Paddington, but trains “may be cancelled, revised, or delayed by up to 40 minutes until approximately 11:30”. Tickets are still being accepted on London Underground, TfL said.

At 9.31am TfL was still showing no service between Paddington and Reading or Heathrow. National Rail had said at 9.02am that lines had reopened, with disruption until about 10am.

Earlier this morning, Great Western Railway said a person has been struck by a train between Reading and London Paddington, and some lines are blocked.

  • What: Severe delays on the Elizabeth line between Paddington and Abbey Wood, Heathrow and Reading. Earlier there was no service between Paddington and Reading or Heathrow.
  • Where: Between Paddington and Reading, and Heathrow. GWR and Heathrow Express trains are also affected.
  • When: Reported at 6.33am. Lines reopened by 9.02am, National Rail said. At 9.46am it expected disruption until about 11.30am.

What GWR and TfL said

GWR said: “A person has been struck by a train, leading to some lines being blocked between Reading and London Paddington. It was necessary to bring all trains in the affected area to an immediate stop.”

It added: “We’re working with Network Rail and the emergency services to deal with the incident as sensitively, quickly and safely as possible.”

Earlier, TfL said there was no service “while emergency services deal with a casualty on the track”.

What it means for you

National Rail says Elizabeth line tickets are valid at no extra cost on London Underground and the DLR by any reasonable route. They are also valid on Chiltern Railways between High Wycombe and Marylebone, on Heathrow Express (pre-paid tickets only) and on London Buses between Paddington and Heathrow or West Drayton.

GWR says its journeys could take up to 90 minutes longer, with some trains cancelled or cut short.

GWR said anyone affected by the incident can call the Samaritans free on 116 123, at any time.

Source: Transport for London live line status, National Rail’s incident page and GWR live travel information. Last checked at 10.25am on Wednesday 11 November. We will update this story when TfL, GWR or National Rail say more.